Shipping & Return Policy
Shipping Policy
Processing Time:
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Time:
* Standard Shipping: 5–7 business days
* Express Shipping: 2–3 business days
* International Shipping: 7–14 business days (varies by location)
Shipping Rates:
Shipping costs are calculated at checkout based on your location and selected shipping method. Free standard shipping is available on all domestic orders over N1,000,000.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
Return & Exchange Policy
We want you to love your purchase. If you’re not completely satisfied, you can return or exchange your item within 14 days of delivery.
Eligibility:
* Items must be unused, unworn, unwashed, and in original packaging with all tags attached.
* Final sale items, undergarments, and gift cards are non-returnable.
Return Process:
1. Email our support team at [your email] with your order number and reason for return.
2. Once approved, we’ll send return instructions and a return shipping label.
3. Returns are processed within 5–7 business days of receiving the item.
Refunds:
Refunds will be issued to your original payment method. Please note: original shipping fees are non-refundable.
Exchanges:
If you need a different size or item, please contact us. We’ll do our best to accommodate your request based on availability.
Need Help?
For questions about shipping, returns, or anything else, reach out to us at support@s5luxeaura.com or through our Contact page. We’re here to help!